Shipping Policy
Free Canadian Shipping
At Stitchelle, we're pleased to offer free standard shipping on all orders within Canada. Our commitment to making crafting accessible includes ensuring reliable delivery of your creative supplies right to your door.
- No minimum order required
- All items shipped from Montreal, Canada
- Delivery via Canada Post or trusted courier services
- Standard delivery time: 3-7 business days
- Order processing: 1-2 business days
Shipping Methods and Timeframes
| Location | Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|---|
| Greater Montreal Area | Local Delivery | 1-3 business days | Free |
| Quebec & Ontario | Standard Shipping | 2-5 business days | Free |
| Rest of Canada | Standard Shipping | 3-7 business days | Free |
| Remote Areas | Standard Shipping | 7-14 business days | Free |
Order Processing
We process orders Monday through Friday, excluding holidays. Orders placed before 2:00 PM EST are typically processed the same day. Orders placed after 2:00 PM EST or during weekends will be processed the next business day.
Processing Timeline:
- Order verification: Within 2 hours
- Payment confirmation: Immediate to 24 hours
- Order preparation: 1-2 business days
- Dispatch notification: Same day as shipping
Tracking Your Order
Once your order ships, you'll receive a confirmation email with your tracking number. You can track your package's journey at any time through:
- Your account dashboard on Stitchelle.com
- The tracking link in your shipping confirmation email
- Contacting our customer service team
International Shipping
Currently, we focus on serving our Canadian customers and do not offer international shipping. We're working on expanding our shipping capabilities and hope to serve international crafters in the future.
Shipping Restrictions
Please note the following shipping restrictions:
- We cannot ship to P.O. boxes
- Some remote areas may experience longer delivery times
- Delivery times may vary during peak seasons and holidays
- Weather conditions may affect delivery schedules
Lost or Damaged Packages
In the rare event that your package is lost or damaged during transit:
- Contact us within 48 hours of the expected delivery date
- Provide your order number and any relevant photos of damaged items
- We'll work with the shipping carrier to locate lost packages
- Damaged items will be replaced at no additional cost
Contact Us
If you have any questions about our shipping policy or need assistance tracking your order, please don't hesitate to contact us:
- Email: ask@stitchelle.com
- Phone: +1 (514) 733-8470
- Address: 5836 Rue Boyer, Montréal, QC H2S 2H9, Canada