Privacy Policy

Last updated: January 15, 2025

This Privacy Policy describes how Stitchelle ("we," "us," or "our") collects, uses, and protects your personal information when you use our website and services. By using our website, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information

While using our website, we may ask you to provide certain personally identifiable information that can be used to contact or identify you, including:

  • Name
  • Email address
  • Phone number
  • Shipping address
  • Payment information

Usage Data

We automatically collect information about how you interact with our website, including:

  • IP address
  • Browser type and version
  • Pages visited and time spent
  • Device information
  • Referring website addresses

How We Use Your Information

We use the collected information for various purposes:

  • To process and fulfill your orders
  • To provide customer support
  • To send order updates and shipping notifications
  • To send newsletters and marketing communications (with your consent)
  • To improve our website and services
  • To detect and prevent fraud

Information Sharing

We may share your personal information with:

  • Shipping carriers to deliver your orders
  • Payment processors to handle transactions
  • Service providers who assist in our operations
  • Law enforcement when required by law

Data Security

We implement appropriate security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

Cookies

We use cookies and similar tracking technologies to enhance your browsing experience. You can control cookie settings through your browser preferences. Disabling cookies may affect some website functionality.

Your Rights

You have the right to:

  • Access your personal information
  • Correct inaccurate data
  • Request deletion of your data
  • Withdraw consent for marketing communications
  • Object to data processing

Children's Privacy

Our website is not intended for children under 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us to have it removed.

Changes to Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date. Continued use of our website after changes constitutes acceptance of the updated policy.

Contact Us

For questions about this Privacy Policy or our privacy practices, contact us:

  • Email: ask@stitchelle.com
  • Phone: +1 (514) 733-8470
  • Address: 5836 Rue Boyer, Montréal, QC H2S 2H9, Canada