Payment Policy

Accepted Payment Methods

At Stitchelle, we offer secure and convenient payment options for all your crafting supplies:

  • Credit Cards (Visa, MasterCard, American Express)
  • PayPal
  • Debit Cards
  • Apple Pay
  • Google Pay

PayPal Payments

When choosing PayPal as your payment method:

  • You will be redirected to the secure PayPal payment page
  • Log in with your PayPal credentials to confirm payment
  • Non-PayPal account holders can pay with credit/debit cards through the PayPal gateway
  • Your order will be shipped to the address specified in your PayPal account

Important: Please ensure your PayPal shipping address is correct before completing your purchase.

Security Measures

Your payment security is our priority:

  • All transactions are encrypted using industry-standard SSL technology
  • We comply with PCI DSS requirements for secure payment processing
  • Your payment information is never stored on our servers
  • Regular security audits ensure the safety of our payment systems

Order Processing

Understanding our order processing procedures:

  • Orders are processed during business hours (Monday-Friday, 9:00 AM - 5:00 PM EST)
  • Payment confirmation is sent via email immediately after successful transaction
  • Order processing begins once payment is confirmed
  • Order status updates are provided through your customer account

Currency and Pricing

Our pricing and currency policies:

  • All prices are listed in Canadian Dollars (CAD)
  • International customers may see approximate conversions in their local currency
  • Final charges will be processed in CAD
  • Currency conversion rates are determined by your payment provider

Payment Issues

If you experience any payment-related issues:

  • Contact our customer service team at ask@stitchelle.com
  • Call us at +1 (514) 733-8470 during business hours
  • Visit our store at 5836 Rue Boyer, Montréal, QC H2S 2H9
  • Use our website contact form for non-urgent inquiries

Special Orders and Custom Products

Payment terms for special orders:

  • 50% deposit required for custom orders
  • Balance payment due before shipping
  • Custom order deposits are non-refundable
  • Special payment arrangements available for bulk orders

Business Accounts

For business and institutional customers:

  • Purchase order payments accepted from approved institutions
  • Net-30 terms available for qualified business accounts
  • Business account applications processed within 5 business days
  • Contact our business sales team for account setup

Refunds and Cancellations

Our refund processing policy:

  • Refunds are processed to the original payment method
  • Processing time: 3-5 business days for credit cards, 5-7 days for PayPal
  • Order cancellations processed before shipping receive full refund
  • Return shipping costs are customer responsibility unless otherwise noted

Policy Updates

Staying informed about our payment policies:

  • Payment policy updates are posted on this page
  • Major changes are announced through our newsletter
  • Policy effective dates are clearly indicated
  • Historical versions available upon request